Contact
Support email: reals.contacto@gmail.com.
Response time depends on volume and complexity. We do not guarantee immediate support or a fixed response time.
What to include
Do not send passwords, login codes, private keys or unnecessary documents.
- A clear description of the issue or request.
- The account email only when needed to locate the account.
- App version and reproduction steps, if known.
- Relevant screenshots without unnecessary sensitive data.
Privacy, reports and safety
You can contact us about privacy rights, account deletion, inappropriate content/behaviour or child safety. The app also provides blocking and reporting tools; report review and enforcement are operational/manual, not automated moderation.
Moderation and appeals
For objectionable content or conduct, use Reals reporting and blocking tools first. To request review of a moderation action, email reals.contacto@gmail.com with your username, the action to review and necessary context, without passwords or illegal material. For child sexual exploitation risks or immediate danger, do not redistribute material and contact the appropriate authorities where relevant.
Bugs and app features
Issues with Reals, photos, groups, chats, competitions, notifications, language or appearance.
Account access
Email/Google sign-in, verification, password recovery or password change.
Inappropriate content
Provide only what is needed to identify the user, group, content or competition.
Privacy
Questions about data, rights and account deletion.
Child safety
Report situations that may affect minors. Do not send or redistribute illegal material by email.