Reals Support

Contact

Support email: reals.contacto@gmail.com.

Response times depend on volume and complexity. Privacy requests are answered within one month at the latest.

What to include

Never send passwords, access codes or card details.

• A clear description of the problem or request.
• The email linked to your account, only if needed to find it.
• The app version and steps to reproduce the error, if you know them.
• For purchases: the Google Play order ID (starts with “GPA.”).
• Relevant screenshots, without unnecessary sensitive information.

Purchases, Reals+ and refunds

If a purchase does not appear in your account, use “Restore purchases” in the app. To cancel Reals+, go to Google Play > Profile > Payments & subscriptions. You can request a refund through Google Play under its policy or email us with the order ID.

Ads and rewards

If you watched a full ad and did not receive the reward, email us with the approximate date and time. You can change your ad privacy options from the Privacy screen in the app.

Privacy, reports and safety

You can contact us to exercise your privacy rights, request account deletion or report inappropriate content or behaviour and child safety concerns. The app also includes reporting and blocking tools; reports are reviewed manually.

Moderation and appeals

To request a review of a moderation action, email reals.contacto@gmail.com within 6 months with your username, the action and the necessary context, without sending passwords or illegal material. If there is a risk of child sexual exploitation or immediate danger, do not redistribute the material and also contact the authorities.